How to Respond to the Types of Google Reviews

There are different ways that how to respond to Google reviews.

Positive reviews

The first way to respond to Google reviews is to make sure that you respond in a timely manner. This means that you need to tell the person to thank you for their response within a week of the review of your business. If you wait for a long period of time, it is going to show the customer that you don’t care about their business. This is one of the best ways that you will be able to hold on to the happy customer that you have by responding immediately.

The second way is to thank the customer for the response that they did. You would be surprised how far this is going to go for your customers especially if they are already happy with your business. There is nothing fancy about this at all.

The third way is to make sure that you are authentic in your response. It is possible for you to copy and past a response that you have used before. But you have to think about it if you are using it over and over again. People will begin to notice this. The best way to handle this is to change it up a lot bit by adding a personal touch to it. This is how the customer will be connected to the response. Basically, this just means that you will thank the person who wrote the review by their name. You could also comment on something that they might have mentioned inside of their review. Even though this is not going to take a lot of effort on your part, it will make a big difference when it comes to having a repeat customer.

Negative Reviews

The first way to respond to negative reviews is to acknowledge the problem. When you are apologizing, it is never a good idea to undermine the problem or blaming the person who wrote the review. This means that you will have to swallow your pride even if you think that the person is wrong. You need to acknowledge the fact that there was an issue in the first place. It might even be a good idea to thank the person for letting you know about the problem.

The second way is to actually take responsibility for the problem and apologize for it. The worst thing that you can to get upset with the customer and respond with a whole lot of excuses. You have to think about the fact that you are in the industry of customer service. You will be better off if you realize this as soon as possible. This is why you have to take responsibility for whatever the customer is bothered by. This is when your pride will have to take a back seat so that you will be able to manage your reputation.

The third way to explain the situation if you feel like it is necessary. This is a chance that when you read the review that you will need to explain what happened. At least if you are able to explain your side of the story without being rude, then your other customers will see what type of business you have. But if you have nothing nice to say, then it might be a good idea to listen to what your mother might have to say in this situation and don’t say anything at all. There are some times when it is a good idea not to respond to the negative review from a customer.